We offer various levels of service for your instrument - For specifics of what you get in each stage please click on the appropriate link for your instrument.
The first level of service we offer is what we call a Level 1 Service
For a Guitar / Electric / Acoustic / Bass / Mandolin / Banjo this involves - Clean your instrument - Adjusting the truss rod for optimum relief - Recrown the frets (so they are not flat anymore and intonation is correct) - Check electronics - Re-oil the fretboard - Adjust action height for optimum play - Set intonation at the saddle - Play the instrument and check for other issues
For a Violin / Cello /Dbl Bass this involves - Cleaning the instrument - Setting and adjusting bridge - Adjustiing Nut if necessary - Relocating sound post if required - Re-oiling Fingerboard
For Woodwind or Brasswind this is covered in the applicable instrument description on the top of the page, but it consists of test playing your instrument, stripping/cleaning/re-assembling/re-greasing/re-oiling, identifying whats wrong and fixing it back up. We replace silencing corks or pads as required - we have an allowance for replacement of 3 pads or body corks included into the price. If your instrument requires more work than what is covered we will contact you. We offer a 3 month RTB (Return To Base) warranty on the repairs & workmanship.
The Second level of Service we offer for Woodwind is Repad - This consists of stripping your instrument completley down, clean and degunge the tone holes and body, fix all posts and springs and reassemble with brand new pads.Fix and replace any damaged corks. We offer 6 months RTB warranty on the repairs, we will pay for the postage for one direction if you are an interstate customer.
The Third and final Service we offer for Woodwind and Brasswind is Overhaul - All steps in Repad are carried out plus we polish all keys, replace all corks and in situations like the saxophone and flutes we restore the original finish. 6 Month RTB warranty, we will pay for the postage for one direction if you are an interstate customer.
We also offer general services outside of the above groups, these include dent removal, body straightening, custom mill or lathe work, repair of broken posts ect. These are charged out at a general shop rate of $60+ GST plus parts, but they will be quoted on prior to commencement of work.